Shipping Policy

Local:

All local firewood orders will be delivered via Premier Firewood Co. employees through our local delivery trucks.  We will deliver on the agreed scheduled delivery date. Premier Firewood Co. requires all delivery locations to be accessible with trucks onto the driveway. Premier Firewood Co. also requires stacking locations to be clear of any objects or obstacles.

Nationwide:

Premier FIrewood Co. ships to the lower 48 states.  All nationwide firewood box orders will ship within 24 hrs of order date M-F.  All orders placed on weekends or holidays will ship the next business day.Premier Firewood Co. uses FedEx ground for all firewood box orders.  Typical transit time is 1-5 business days.  Premier FIrewood Co. is not responsible for delays from  weather or other shipping interruptions.

Billing Policy

Local:

Premier Firewood Co. accepts checks on delivery or Visa, Mastercard, American Express, and Discover via phone or secured link prior to delivery.
All sales are final.

Nationwide:

Premier Firewood Co. accepts Visa, Mastercard, America Express, and Discover processed through Stripe at checkout.  All orders are processed prior to shipping.

Return Policy

At Premier Firewood Company we stand behind our products and our customer’s satisfaction. If you are not satisfied with your purchase please contact us and we will review your complaint. Upon review if and only the product does not meet standards, we will replace free of charge. For all questions and or concerns regarding your purchase please let us know by visiting our contact page.